In order to move your website from another company to our server you need to follow these steps:
Don't stop your account with the other company until the transfer procedure has been completed.
Download the files of your website (backup) from the old server and upload them via FTP to your new account. (if you have databases you have to move them too).
After the move check that your website works fine by using the temporary ip we provide (http://ip_address/~username).
Create your email accounts through cPanel.
At the domain name registrar set the new nameservers which are sent to you via email. Usually it takes up to 72 hours for the website to work from our server. Until then it will continue to work from the old server.
For any problem you may encounter during the procedure you can contact our support department.